At my wits end. Standard Bank home affairs is NOT SIMPLER, BETTER OR FASTER.

I have made 4 visits to the home affairs here to get my biometrics done. I have a passport that was destroyed, and has been marked as destroyed, by the home affairs in Randburg but the online system at Standard bank home affairs says it was collected.

I have been directed to phone numerous amount of people. Made over 100 calls this week...most not answered, especially by that of standard bank. I have argued with the people at Standard Bank home affairs because as a member of the public I shouldn't be doing all the phoning to rectify an internal system error.

Today I am told that I must call another number...when I evetually get through, I am told A MEMBER OF THE PUBLIC SHOULDN'T BE MAKING THIS CALL IT MUST COME FROM THE SB HOME AFFAIRS.

So I go to them to ask to make a call. They refuse. I am told by MR CRAIG STEENBERG that my frustrations aren't valid, my raised voice isn't valid and they refuse to help me call the office. The only solution is for me to pay R1000 to make up for their mistake!!

Eventually, he tells me he will only make the phone call on their time. So I must wait around for 1.5 hours because he will only help me at 3:30, even though during my bookings they refused to make the call.

TERRIBLE SERVICE and rude behaviour reflects terribly on Standard Bank. And I would recommend to anyone to not use this bank on principal. I would honestly rather wait 6 hours in a home affairs line then to come back 4 times, speak with unhelpful and rude people, and wait for my problem not to be resolved.

I would love for this man to have a stern talking to, and I would appreciate a formal apology.