hH
heidi H

1 reviews | Active since Jun 2017

27 Jun 2017, 11:16

At last a human being who dealt with me in a bank!!

<p>I would like to give Standard Bank Hyde Park a huge shout out - the service is excellent and you feel like you are being seen and given service wih a smile. The fact that they have a person putting the clients interest first is a wonderful. Every time I have called in at the branch I have been met with warm smiles and staff eager to assist. The fact that they are knowledgable is also a very pleasant surprise - as I have to often been to other branches were the staff do not seem to be trained and cannot help. Mostly having to go and find a senior person to advise and even then that person usually does not know what is going on.</p> <p>My biggest thanks goes to Dipuo Malebo who has been exeplary - constant follow up and advice. Checking with the other divisions in the bank and giving me feedback. Always with a wonderful smile in her voice and most importantly knowing her business. Well done to the manager at Hyde Park and again a big thank you to Dipuo for her great service </p>

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Replies (1)
Standard Bank
Standard Bank's reply29 Jun 2017, 14:06
Official

Dear Heidi Gussenhoven

Thank you for your posting.

It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.

We are delighted to hear of your wonderful experience with the staff at the Hyde Park branch.

Kind regards

Complaint Resolution Centre
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