At a loss for words!!!

<p>I app**** for a re advance on my home loan in June as my tenants that were renting my house had given notice and i wanted to do some vital renovations to the home before the new tenants took occupancy. I filled in all the papers and faxed them off and waited for a response. I called after about 3 weeks and was told that it must be reinstated (can't remember correct terminology ) I received an sms and then waited again. I phoned about another week or so later only to be told the same story (this time no sms). I then phoned again a third time and low and behold, I was told the same thing again! This time I did receive an sms and thought that it surely cannot get any worse than this and hoped that by now they would make a plan and tell me yes or no. I waited for about another week and a half (I think) and phoned again and I could not believe my ears, the "specialist " home loans consultant tells me that I must start the process again and re apply. To put it it mildly, I threw my toys out the cot and demanded that they reinstate it (for the 4th time). After being put on hold 42 munutes, I dropped the call and luckily was called back about 5 minutes after and they informed me that my application was successfully reinstated. I waited again and hallelujah, I received an email on the 30th of August saying "congratulations! Your re advance application has been granted (or something to that effect ). I then phoned a day or two later and they said someone would phone me, which they did. I was informed that i had to go to the branch to fill in some papers. I managed to get time off work on the 6th of September and submitted all the required documentation and was told that within 3 working days it would be paid out. It is now the 21st of September and 4 phone calls later and a call to the customer complaints division (which still haven't phoned) I still don't have any news why the money has not been paid. It keeps on getting escalated (not sure to who) and nothing happens. So after 3 months , about 10 phone calls later, an estimated 2 hours spent on airtime, a day taken off work, my new tenants thinking that I am **** and here I am, still with no answers and no re advance. I have banked with standard bank for the last 16 years, my entire family banks with standard bank as well as the company that I work for banks with standard bank. I have never in my life received such pathetically poor service. I will be moving my account over to another bank shortly as I never want to go through such ******* ever again and I intend on informing all those close to me aswell. </p>