Astronomical charges to deposit cash as ATM are not functioning 100%

Item: Standard Bank
Rating: 1
Author: Kevin S

I am a "Prestige Account" holder. What a joke. i was charged R43 to deposit R50 at the teller in Keywest. this after i tried 5 times with 5 different notes to deposit at the auto teller and told each time the R50 note was not acceptable. On the 25th June i phoned and queried and was told someone would phone me. I have emailed at least 5 times since and get an automated reply that i will be contacted. today is the 26th July and still waiting for someone to contact me. I have had outstanding service with regards my bond, car finance and credit card to date. What has gone wrong?

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

26 Jul 2019, 15:15

Dear Kevin

Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank's reply26 Jul 2019, 15:15

Official

Dear Kevin

Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
***

Kevin S's updateReviewer Update

01 Aug 2019, 15:58

Thank you to Louse and Prince the branch manager at Clear Water Mall. My problem has been totally resolved as per their telephone calls. Both of them deserve applaud for Customer Service. Well Done.

Kevin S's update01 Aug 2019, 15:58

Reviewer Update

Thank you to Louse and Prince the branch manager at Clear Water Mall. My problem has been totally resolved as per their telephone calls. Both of them deserve applaud for Customer Service. Well Done.

Standard Bank's replyOfficial

02 Aug 2019, 09:07

Dear Kevin Smith

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply02 Aug 2019, 09:07

Official