Astounding service from one specific consultant

I have been going through hell trying to sort out my mobile app with regards to changing the number to my current number with numerous of occasions going to different branches, endless phone calls and emails I finally managed to change the number on my app this would have not been possible without the help of Simone Govender who was working at the Overport City/The Atrium, durban branch on Saturday (06.06.20). Simone went out of her way to assist me, she went back and forth from her PC to the phone and that shows true dedication to her job and customer she also communicated with me via email and took the initiative to tell me she will call to assist me over the phone so that there wasn't a need to come in to the branch but I did go in because I figured it would he more convenient for the both of us if I was present. I know for sure that if I had to go back to Overport city and Simone is working there again, I will wait no matter how long it takes for her to assist me because I can tell that she is dedicated to her job.

Thank you Simone for all your help. I am truly grateful that you took the time to make sure that I could log into my app again. You are amazing.

Standard bank, you need more staff like Simone.