Assitance refused

Good Day<br> <br> <br> My father mr. SJO Frost has been discharged out of hospital today and is currently in a wheelchair as well as oxygen. He can't make the trip to your bank everyday so we decided to take him this afternoon but when he got in front of the bank in his wheelchair a few minutes after 3:30 the security guard refused to open although he could see this was a very special case.<br> <br> What happened to assisting clients that has been years a client of your bank? It seems not even noticing that this person made a very special effort to get to the bank you just could not try and assist ?<br> <br> We can't even call and ask the manager because your telephone ritual does not allow for any such requests its just press this and press that and eventually after 10 minutes you still have not spoken to anybody.<br> <br> I hope the people in your bank at Junction also gets old and need an oxygen cylinder when they need assistance and they get the same treatment. This is to say the least pathetic!