1 reviews | Active since May 2016

03 May 2016, 11:05

Assistance with refund

I have been a Standard Bank client for 15 years. On the 11th of April I paid R900.00 over to a tax service provider but realized 2 minutes after concluding the transaction that I used the correct account number but paid the money to wrong bank being ABSA and not FNB. I contacted Standard Bank immediately to request that a reversal be done. Standard Bank informed me that I had to wait 10 business days for feedback. Since then, 11 April I have had no feedback from Standard Bank. I contacted Standard Bank Castle Walk this morning only to find out that they don't refund Credit Card transactions and that my R900.00 was as good as gone. I informed Standard Bank immediately after the transaction was concluded yet my money could not be refunded. I can understand if I let time pass by but I let Standard Bank know immediately. This is ********, I want my money bank!!!!!

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Replies (2)
Standard Bank
Standard Bank's reply04 May 2016, 09:02
Official

Thank you for your posting and allowing us an opportunity to investigate your complaint.

 

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

 

Kind regards

 

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply09 May 2016, 11:33
Official

Thank you once again for your posting.

I refer to my email correspondence and would like to advise that you are more than welcome to respond to it to further investigate the matter.

Kind regards

Clint Petersen

Complaint Resolution Centre

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