Assistance with ********** activity

Hi. I’ve contacted you guys on numerous occasions to help assist me with this one company who's been **********ly debiting my account since 2014. You guys told me to change my card and I’ve done it but still the debit goes off. Please advise me. Should I change my bank now since I’ve been with you guys for 17 years. And now also the ***** department blocked my new card again.