Assistance with bond shortfall payments

The transfer of our property has been registered in the name of the new owner after a sale through Standard Bank's EasySell programme. The branch in Somerset West couldn't tell us how/where to continue paying the amount as per the restructuring agreement. Their attempts to contact 'Head Office' failed. We were promised a call from 'Head office' to assist us - still nothing. My e-mail to 'Home Loans PWO Admin' as well as [Email Removed] have gone unacknowledged.<br> <br> We want to know where to pay and to ensure that we do not incur interest on the shortfall, which is supposed to be interest-free.<br> <br> We need answers! Could you assist us?