Asolutely disgusted and misled

<p>So i was contacted by a agent named vuyo from the johannesburg branch with regards to my loan application which he said he could not process since i had a atudent achiever acvount which was not true has i had taken a loan before,he then offered me an elite cheque acvount which i took up because im no longer a student,he provided me with his contact number privately and also informed me over the recorded line that i cn pick up my card withing 7 working days,i have already visited the bank 3 times now and they tell me that only the account has been changed but no card was placed,when i try to contact your dishonest agent it seems that he does not answer his cellphone,i also tried calling the call centre who puts me on hold for quite a long time and just drops the call.i would like for standard bank to please honor their part of the deal has im sure i am making a payment for my cheque account which the agent did not tell me about..i require feedback from standard bank urgently has this is considered ***** by your agent and i could open up a case</p> <p> </p>