Asking to open my bank account

I'm extremely frustrated with the service I've received from Standard Bank. My account was blocked due to alleged *****, and I've been trying to resolve the issue for five days. Despite calling the bank multiple times and submitting the required documents three days ago, I still haven't received any response or update on the status of my account. The lack of communication and resolution is causing me significant inconvenience, and I'm struggling to meet my basic needs due to not having access to my funds. I urge the bank to improve their customer service and resolve this issue as soon as possible.