asked for a debit order but got given stop order

I went to open up a standard bank account note I am a new client. I asked the consultant if I could do a debit order he said no I can do a stop order not a debit I then asked if the stop order will reflect immediately and he said yes as I was doing the stop order into another standard bank account for my rental. The money for my rent was due on the 1st of November 2015 and only went out of my account today. Now I have to pay a fee as my rent is late. And I expresses to the consultant the importance of this money being in on the 1st of every month. I'm starting to wish I never even started banking with u guys in the first place. I dealt with capitec and never had this problem. Seems like the consultant was to lazy to fill out debit order forms.