MP
Marius P

1 reviews | Active since May 2014

24 Mar 2020, 13:48

Ask relevant security questions please

if my card is locked please stop asking questions which are 20 to 30 years in the past. This caused me not to pass the security checks and therefore delaying possible card ********** activities. so which comes first - Standard Bank!

0
Replies (2)
Standard Bank
Standard Bank's reply24 Mar 2020, 14:53
Official
Dear Marius
 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.   We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support  Kind regards  Complaint Resolution Centre****** 

Best regards,

Standard Bank
Standard Bank's reply09 Apr 2020, 12:19
Official
Dear Marius

Thank you once again for posting your comments.

I refer to our email correspondence with each other and you confirmed that you managed to sort out the matter already.

Kind regards

Clint Petersen
Complaint Resolution Centre
***

Best regards,