PL
Patricia L

1 reviews | Active since Feb 2019

27 Feb 2019, 13:48

ASB premiums by Standard Bank

ASB premiums being ****** by Standard Bank from my account and when I go to the branch they keep on saying they don't know because it doesn't reflect on my bank statement. too bad it reflects on my cellphone notification and proof is the reduced money in the account.

I now suspect that standard bank is working with these ****** and helping them by disguising the transactions on our statement so we cannot reverse the money.

this is a very bad service from you standard bank and I do not appreciate your unwillingness to investigate the matter and resolve it. ASB/Standard bank ****** have been debiting from last year and I want it back, all of it!

I want my money in my account!

0
Replies (1)
Standard Bank
Standard Bank's reply27 Feb 2019, 14:32
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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