ASB PREMIUM

Item: Standard Bank
Rating: 1
Author: Refilwe M

Since the beginning of the year I have been asking Standard Bank to stop the debit order that goes to ASB PREMIUM, I have gone into the branch and on the phone with the team, but the debit order had (1) not been cancelled (2) not been reversed. I was then instructed to email Chantal C Jacobs, to request a cancellation. I emailed her on the 29th Jan, I have followed up numerous time and STILL I have not heard back.

The latest debit order was for R645.26 even though I had requested that it be cancelled.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

19 Feb 2021, 05:27

Hello Refilwe,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply19 Feb 2021, 05:27

Official

Hello Refilwe,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
***

*** (fax)
***

Refilwe M's updateReviewer Update

23 Feb 2021, 12:55

My complaint is now a week old, and I haven't received any communication beyond this pathetic generic response.

Refilwe M's update23 Feb 2021, 12:55

Reviewer Update

My complaint is now a week old, and I haven't received any communication beyond this pathetic generic response.