ASAP

I called in on the 27 December 2015 to block my cheque card after it was swallowed by an ATM in Newcastle mall.I was informed that in five days it will be at the Gateway branch as I had requested. On Saturday 02 January I drove to Gateway to fetch and only to be told by an enquiries consultant by the name of Shevani that I must come back on Monday.I explained to her that had I been told that its 5 (working days) I would have visited the branch on Monday but without any interest she just dismissed me and gave me my ID,only when I told her that I am not stupid she couldn't even apologise for the misinformation given to me by her colleague but just said \I will send an urgent delivery on Monday your card will be here".Yesterday on my lunch break I drove to the branch again and only to be told that I must wait for an sms by Nerosha.I am using my own petrol here and I haven't paid my rent which was due yesterday. Today I have received an sms that says I will be charged for the late payment which is not a fault of mine because your staff don't care about clients.When I asked her if they can deliver the card to me I was told it will take longer. I am disappointed by this act after 10 year"""