Arrogant *********** Tshepo at STD Bank call centre.

Condescending call centre agent Tshepo hung, no resolution. Tapped my card at a service provider in 14 May, payment still outstanding at STD Bank and I had to pay cash at the provider. Called the bank on the 14th and some Tokollo Pasha said the funds would be reversed to my account in 48hrs, it’s 5 days later and they still have not! Called today and this *********** and rude Tshepo hung up on me when I demanded answers as my money, told him to get his superior and he had the arrogance to tell me they will tell me the same thing and they don’t work work powers there, I can scream as much as I want. Nothing is recorded on their systems since my call so nothing has been done, he’s telling me to go the service provider now and get their till slip proving they don’t have the money with them.