NP
Nishal P

1 reviews | Active since Dec 2009

20 Aug 2020, 14:55

Arrogant Security guard is the branch manager of signet terrace standard bank

I made a deposit at the signet terrace branch, I had asked the teller what time they close, she told me 15:30. Upon returning at 2:30om, the arrogant and rude security guard said the branch is closed at 2pm. Who is running the branch?? Standard bank or the security company?! Put a clear sign on the door if you want change hours on how you feel on the day!

0
Replies (3)
Standard Bank
Standard Bank's reply20 Aug 2020, 17:26
Official
Dear Nishal

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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NP
Nishal P's update26 Aug 2020, 09:59
Reviewer Update
It would seem "urgency" has a new definition, its a synonym for 'don't care' 'will not respond timeously'
Standard Bank
Standard Bank's reply01 Sept 2020, 15:39
Official
Dear Nishal

Thank you one again for posting you comments.

I refer to my email correspondence and can confirm that this matter has been addressed with you.

Kind regards

Clint Petersen
Complaint Resolution Centre
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