Arrogant personell and department

<p>One of my accounts at Standard bank got mixed up within Standard bank. The next moment I have received about 50 calls from the credit department to inform me was in arrears. What a bunch of incompent and arrogant personnel and department ...coupled with tunnel vision people in the credit department. I said that this is not correct and referred them to my prestige consultant. The standard bank consultant advised they cannot make calls outside the call centre. The following the transferred R2600 from my cheque account to the arreared account without my consent. Now I must to get my money back into cheque account with interest and the only advise received from the consultant is that an additional five working days is needed although this incident occurred on 2 December 2016 and up to date 13 December 2016. My prestige consultant emailed the credit department on the 3 December 2016 confirming of incorrect details given from the credit department after I had made numerous calls. I have endured extra costs with making calla to have this issue resolved although I'm not in the wrong but have been wronged by standard bank and I have been years with standard bank and now this unacceptable service Tielman de Viiers ********** 629 ( ********** 046085)</p>