Arrogance and broken systems and processes

<p>In January 2017 I closed my Standard Bank account at a branch after trying for months to stop unauthorised debit orders going through my account. I got issued with an account closure letter. 4 months later 7am on a Saturday morning I received an sms from an attorney firm accusing me of owing Standard Bank money. The account was never closed and now Standard Bank holds me liable for interest and service fees from Feb to June when the account was supposed to be closed. Various sources confirmed that Standard Bank is experiencing issues with their account closure process but yet the customer is the first to be blamed. </p>