Arrangement non-compliance from Standard Bank

I just received an SMS that my credit card account was handed over to MBD (also one of the biggest sharks out there). More than a year ago I contacted Standard Bank to make an arrangement for paying the Credit Card account. Ever since said arrangement, I've been religiously paying the amount arranged.

Now suddenly, according to MBD's records received from Standard Bank, I last paid in May. This is utter b^**^hit! I have not missed a payment and last payment was made end of August 2018.

When speaking to the standard bank consultants, they recon the amount I've been paying was not enough. WOW, so I must smell that they need a different amount. I have absolutely no record of anyone attempting to contact me regarding my payments or to inform me that I need to change the arrangement.

Now my account has been handed over for something that could have been resolved with a very simple phone call!! Most people I talk to have zero good things to say about standard bank, and I will now join them. Utterly unprofessional!!

Standard bank wil never ever see any business of mine and I will make it my mission to discredit them.

Pity I can't give them a -5 start review!!