Around for 158 years. That's how long you have to wait for service from their Home Loans department!

Item: Standard Bank
Rating: 1
Author: Gideon J

For legal reasons I need a simple letter or confirmation from Standard Bank's Home Loans department to confirm that my homeloan is settled and balanced.

11 emails and several phonecalls and a month later I am still waiting. All calls made after being transferred from one department to the next always ends up the same: "Sorry sir, you have to send an email".

Emails requesting this has been sent to all these addresses.

Personal Lending Recoveries <***>; Home Loans Admin Support <***>; ***; ***

None of these above email addresses are being attended to, not even an acknowledgement.

Useless, pathetic and so glad I am moving over to FNB.

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

04 Jun 2021, 01:34

Hello Gideon

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Standard Bank's reply04 Jun 2021, 01:34

Official