Are you ever online? Are you ever at work? Is urgency a thing for you?

Absolutely pathetic. I was very excitedly SMSd about the Sanridge Square branch opening on Monday 14 May. Get there with all my documentation for a credit limit increase only to be turned away because "We are offline". I call the customer care line to apply telephonically. Zunaid assisted me and gave me an e-mail address to which I had to send the documents. I gave him all necessary details and documents that morning, including my monthly expenses. On Wednesday, I was asked via e-mail by Shirley Marumo what my monthly expenses are. I supp**** them AGAIN 10 minutes later. To date, no feedback. I just called the customer care line to be told "Our card limit division is offline". What the hell?! Are you ever online? I have just moved my transactional account to SB and I am regretting it more and more every day.