Are we being **********?

Mt wife has been having some issues with Standard bank. Even though she stated that the payment for our car must come off on a specific date. The bank still put it as the wrong date (25th of the month). After numerous attempt to get hold of them, it was processing, then went off with no money in the account due to being wrong date, phone calls where she either cant get through or they say they will call her back only to get no call back. Plus they take off R100 for their mistake when the order does not go through. If they do this to even 1000 people a day, that makes R100 000 rand. In my wifes own words as to what happened...

"I first called on the 19th of February to change my debit order the reference number was ***. I then received an sms on 21st Feb at 17:25 to say it is still in progress. I then called on the 24th of Feb to find out if it had been done and I was told that they would message the person involved to have it resolved. I then saw that the money went off my account on the 24th and then returned as an unpaid item and I was charged R100 for the unpaid item. I then went on to Std bank site and logged a complaint at 08:24 on the 25th of Feb. I then received a sms on the 25th at 13:44 to say that my service request no *** was resolved.

I then called Std bank on the 27th of Feb at about 13:53 and spoke to Jackie Ref *** for about 24 minutes. I asked her to deduct the money again and to refund me my R100. She promised to phone me back before 4pm. She called after 4pm and told me that it was not resolved and will call me the next day. I have not had anyone call me back since then. I tried to call them on the 03 of March but there was no answer after 6 minutes.

I am very upset about this as it is a bad reflection on my credit score due to Std bank and not my fault. the money still has not been deducted from my account or been refunded. I tried to call them again this morning, but they only start operating from 08:00. Finally got through only to be told they will call me back. Still waiting."

This is not the only bank which it has happened to us here in South Africa. When we lived in Asia, we never had any problems with our banks there. Everything was sorted immediately, efficiently and successfully. Some of those countries have a poorer economy than South Africa. How can they do it but South Africa cant?

Pity That the least I can give is 1 star. That is more than Standard bank deserves.