Are there no technical department???

Need to download a application called EFTS, So i phoned the following numbers : ***, ***, ***, ***. If there is no technical department for customers then customer support cant help me or they dont know if there is tech support even. How can no one put me through to them or no one can help me to point me just in the direction to download this application, people became very rude. This is still not resolved!<br> <br> Similar incident for downloading EFT application from FNB, was put straight through to their department, helped me download the app and I was set up with in 10 minutes of phoning them, great service from FNB, you guys can learn from them!