CB
Caroline B
1 reviews | Active since Dec 2013
11 Nov 2025, 16:38
Are the people who work in the deceased estate department also dead?
For all I know they are, because my father’s account has still not been closed and we’re still being charged fees. I have submitted all the forms they require and have not received any response, except automated ones referring to me as “Dear valued stakeholder” - rather forgo the insincerity please. We continue to get emails encouraging my father to sign up for things and use the app.
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Standard Bank's replyOfficial
11 Nov 2025, 16:44Dear Caroline,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Nov 2025, 16:44
Official
Dear Caroline,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***