Are the Call Centres Doing their job

I lodged a claim with Standard Bank Insurance at the beginning of March. I waited for more than two weeks with no communication from them.<br> On 14 March 2016, I phoned the Call Centre and spoke to Shirley. She could not give me any information and asked me to call again the following day.<br> On 16 March 2016 I called again and this time, Sphephelo told me my claim was awaiting Authorisation and asked me to call after a day!!!!!<br> On 18 March 2016 I spoke to Karabo who told me that no payment had been done as yet. They were waiting for A Mr Zulu to process the payment for me. She also asked me to call the following day!!<br> Today, 22 March 2016, I spoke to Lerato. She looked up and told me that the Damage Report I submitted could pose a problem. After insisting, she told me that they were waiting for a report from the assessors!!. I asked why I told at this stage that there could be a problem and she could not explain. I asked to escalate to a Supervisor. After I held on the phone for over 20 minutes, the Supervisor said she was too busy and could not take my call. Lerato then informed me that they had submitted the Claim to a different assessor. This kind of service just makes me so sad.