MM
Morris M
1 reviews | Active since Mar 2009
28 Nov 2019, 19:00
Are Standard Bank really interested in their customers accounts being correct on their internet banking?
Is it just my experience with Standard Bank or are they just not concerned about customer issues that need resolution? I have been trying for over 6 months to resolve an issue with their internet banking as one of my accounts continues to show the incorrect balance against the dates. I have contacted each and every department including IB support and customer complaints. The latest reply I have received is PHONE US and we will see what we can do. So I must phone them!! They have my number but I must phone them?? Ha - banked with them for 50 years and I am so disappointed with their attitude this past 9 months. Maybe time to change.
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Replies (2)
Standard Bank's replyOfficial
29 Nov 2019, 05:35Hello Morris,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply29 Nov 2019, 05:35
Official
Hello Morris,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
***
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MM
Morris M's updateReviewer Update
29 Nov 2019, 09:29Not a surprising reply - exactly what I am complaining about!! My understanding of their reply is that they will address their inability to provide best service but NO comment about what they are going to do about MY issue.
But let's see - maybe I will get a call this morning.
MM
Morris M's update29 Nov 2019, 09:29
Reviewer Update
Not a surprising reply - exactly what I am complaining about!! My understanding of their reply is that they will address their inability to provide best service but NO comment about what they are going to do about MY issue.
But let's see - maybe I will get a call this morning.