Are SA Banks Highwaymen in Suits?

This year I am being harassed by a company called Nimble while an Ombud complaint KV/13/08-346 dd 23 June 2013, acknowledged by Mr, Abraham Mhlanga on 22 Aug 2013 at 03:29 PM refers. (Note: for some inexplicable and delaying reason my e-mail address was blacklisted on the Ombud's server (I have the server response on black and white). I also could not register online with the Ombud for Banking to follow my complaint. Apparently Standard Bank and Ombud Staff work together very closely. The Ombud rules state that in choosing Banking Ombud complaint procedure nor I or the Bank may take other legal procedure. Standard Bank repeatedly ignores this and do not provide lackey agents and hungry money sharks with full facts.