APPROVING SARS PAYMENT ON STANDARD BANK

CALL REF *** 29/7/2015 <br> Approving SARS payments on the internet banking site is extremely difficult. My accountants loaded VAT payments to be approved via internet banking on the 24th of July. The payments is supposed to show immediately on the internet banking site, but after numerous attempts it is still not showing. We phoned the call centre and they were not able to help at all. In fact they told us that it will take 7 days to resolve our query. That is unacceptable! SARS payments are very time sensitive. If you don't pay on time, huge penalties are loaded on your account. What must I do to correct this? I have other accounts at other banks and I have never experienced any such difficulties with them.