Approved, Sorry Cant help you, go to a branch

Standard bank is the most confused bank I have ever come across. I app**** for a credit card from standard bank on the platform which they say is an online application.I then call the call centre, they advise me that the credit card has been approved and a consultant will come back to me with further details. Cool I wait 4 days, then I get and SMS that confused me even more. Standard bank cannot offer you a credit card at this time, please go into your nearest standard bank branch, with your ID, proof of residence and payslip. I call the call centre again, I am told my the agent, online banking cannot send you, your credit card you will need to go into the bank. Is this a joke? Credit card approved – we can’t assist with your credit card – please go into the branch and we issue your credit card. What is this? Why do they have online banking when they can’t assist, why can’t the call centre agent assist, and why can a branch only do the final approval. Am I missing something, This bank is so confusing, it is now confusing me, they really don’t know what they doing? What a waste of time.