Hellopeter
Share Your Experience
NN
Natasha N

1 reviews | Active since Jun 2021

16 Nov 2024, 11:26

Approved signed contract but cannot verify documents

i just want to find out my husband app**** for a loan through standard bank and he got approved immediately and even signed his documents and the email said subject to confirming documents and now it's twice that standard bank canceled his application because they were unable to verify documents then unable to confirm employment and he has sent through his documents and the contact numbers are there and they keep canceled his application and it's affecting now his scoring and no one is getting back to us and saying what's the real issue and there is no one that's helpful online you guys are going to lose business very quick jow does 1 sign an agreement but yourl can't confirm documents but the actual funds are being paid into the account does that make sense I'm so disappointed with standard bank

0
Replies (20)
Standard Bank
Standard Bank's reply16 Nov 2024, 11:32
Official
Dear Natasha 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
***
NN
Natasha N's update16 Nov 2024, 11:35
Reviewer Update
And how would thay be off assistance to my husband because he was approved and got canceled twice it wasn't declined it was canceled and now he lost this offer because his scoring is getting affected in this process
NN
Natasha N's update16 Nov 2024, 11:40
Reviewer Update
Khanyisile Mthethwa that's who canceled the application because she isn't able to verify documents how they is a stamp from the head office in durban who my husband works for and a number on the payslip and letter of employment so what exactly cannot be confirmed and she doesn't reply to his email it's going to be 3 months my husband is banking with yourl go see the amount of money going into that account I'm so disappointed in the service of standard bank your standards have really dropped I am so shocked I even posted you'll on social media so people would think twice before they get an account with yourl
Standard Bank
Standard Bank's reply16 Nov 2024, 12:07
Official
Dear Natasha

Thank you for writing back to us.

We will follow up with our team and we will be in touch with further feedback.

Kindest regards
Standard Bank Hello Peter Team 
*** 




NN
Natasha N's update16 Nov 2024, 12:10
Reviewer Update
I await for your response let me know what number you will call me from or u can also email me with a direct number for a person I'm dialing with
Standard Bank
Standard Bank's reply16 Nov 2024, 13:07
Official
Dear Natasha

Thank you for taking our call.

Please note that we will reach out to your husband to further assist.

Continue to have a great day further.

Kindest regards
Standard Bank Hello Peter Team 
*** 
 




NN
Natasha N's update16 Nov 2024, 13:08
Reviewer Update
My husband is awaiting the call
Standard Bank
Standard Bank's reply16 Nov 2024, 14:13
Official
Hi Natasha

Our team has contacted your husband.

Please reach out to him for an update.

Have a great day further.

Kindest regards
Standard Bank Hello Peter Team 
*** 


NN
Natasha N's update17 Nov 2024, 21:03
Reviewer Update
Thank you and my husband did say you will give him feedback tomorrow the 18 of November so we wil await for something positive
Standard Bank
Standard Bank's reply18 Nov 2024, 08:47
Official
Dear Natasha

For more information please liaise directly with your husband.

Thank you 

Kindest regards
Standard Bank Hello Peter Team 
*** 





NN
Natasha N's update18 Nov 2024, 12:30
Reviewer Update
I have and he said you will get back to him today so he is waiting for your feedback today as promised
NN
Natasha N's update18 Nov 2024, 22:58
Reviewer Update
What is the online department for because they keep saying to go into the branch and the offer was online and approved and the contract was signed now in the branch it's declined how does that work this is affecting my husband's scoring how is that of any help to him.no one has assisted yet
Standard Bank
Standard Bank's reply19 Nov 2024, 07:25
Official
Dear Natasha 

Please note that feedback has been provided to the account holder.

Kindly reach out to him for further assistance.

Kind regards
Standard Bank Help Centre
***


NN
Natasha N's update21 Nov 2024, 08:59
Reviewer Update
Do you understand that the branch has done that twice and he app**** on the app it's affecting his scoring what is the online department for the service is so bad
NN
Natasha N's update21 Nov 2024, 09:01
Reviewer Update
No one has assisted on this and he was approved what bull is this
NN
Natasha N's update21 Nov 2024, 09:05
Reviewer Update
Standard bank is the worst bank and not helpful at all how can someone get approved sign a contact and then go into the branch and get declined because of how many times this application was done that his scoring got affected.what is branch going to do I need to the online department to fix what they messed up
Standard Bank
Standard Bank's reply21 Nov 2024, 10:58
Official
 Dear Natasha

For more information please liaise directly with your husband.

Thank you 

Kindest regards
Standard Bank Hello Peter Team 
*** 
NN
Natasha N's update21 Nov 2024, 11:03
Reviewer Update
Do you think I am not doing that that's why I'm still on this platform.the branch is an inconvenience what is the online department there for
Standard Bank
Standard Bank's reply22 Nov 2024, 07:43
Official
Dear Natasha

Please ask your husband to visit the branch as per request from Online team. 

He needs to submit all the documents to the branch.

Thank you 

Kindest regards
Standard Bank Hello Peter Team 
*** 
 




NN
Natasha N's update22 Nov 2024, 08:27
Reviewer Update
He did that twice and it's getting declined because they re did his whole application twice and then the offer was showing on the app and that is affecting his credit scoring what should he do I will ask again what is the online department there for coz they don't help in any way what does the branch do that online can't do I need answers you cannot be taking days to get back to me this is serious.my husband got approved and signed his contract online department messed up so they are ones who needs to sort this out not the branch the online department messed up by canceling the application twice and there is numbers for confirmation of employment there so someone needs to tell me who isn't doing their job correctly and stop telling me to liase with my husband I have already done that I need the online department to sort the **** that they made happen and do what they need to do this is so ridiculous. Standard bank what a massive company buy they don't help their clients and cannot take care of their clients that a load bull is this the online department messed up now the branch must mend this that's bull **** I need for the last time the online department to sort this out I will be going on to more social media platforms to let people know about coz I see your reviews on your company is pathetic and many people actually agree with with I Want someone higher to go look at my husband's account on how much funds go into that account and tell me if he is capable to paying for that loan hw qualified because of that as well so I expect proper feedback today and going into the branch isn't an option for him awaiting your response