1 reviews | Active since Aug 2010
Approved Overdraft - Not Reflecting
On 2018/10/16, I app**** for an overdraft facility on my current account via the website. I was telephonically contacted the same day, and after the due process was completed, I was approved for an overdraft of up to R27000. I opted for a limit of R17500. I was told that the facility will be ready to use within 2 to 3 days.
On 2018/10/17, I received the overdraft agreement with the terms and conditions via email.
On 2018/10/19, I enquired via Facebook what the progress is. I was told I would be contacted.
Up until now, I was not contacted yet, and my overdraft facility is still not active.
When will it be ready? It is now 5 days after it was approved.
I need urgent feedback regarding this.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***