Approved Loan on Hold - Useless Home Affairs Link in Branches - Offline

ID *** - Contact *** I have app**** for a Loan Transfer from one bank to Standard Bank, Loan Approved. I was told to go verify my fingerprints at a Standard Bank Branch as I am awaiting my Smart ID Card. Went to different Standard Bank Branches 4 times within the last week and the Home Affairs within the branch are constantly offline Received a Debi-check mandate without a debi- request on Friday On Saturday a Loan Agreement is sent, but the document is unable to open On Monday I received an email from the Sales Consultant Lebo ( which I must mention has been of great support throughout this process) stating "The application will be parked and unable to proceed due to smart ID not linked on the profile, the Risk Department has decide the final outcome

I do not understand this process I have numerous times made contact with Home Affairs with no success as to the status of my smart card application I have provided proof of my Home Affairs application to Standard Bank aswell as copy of my Green ID Book I was unable to get a temporary ID because of the fingerprint verification process How do you expect my Smart Card to be linked when your systems link with Home Affairs is constantly offline Although I changed banks to Standard Bank, My home Loan is with Standard Bank for many years as is my recent vehicle purchase I am disappointed in the processes of this application and as a new Standard Bank customer I regret changing my banks Have complained about this too Complaints resolution and even there I am being ignored I should have stayed where I was if this is the way you treat your customers Such a waste of phone calls, emails, branch visits to receive such a disappointing outcome!!!!!!!