AV
Albert V

1 reviews | Active since Nov 2023

20 Nov 2024, 10:40

Approval changed to decline on Vehicle Finance

I am writing to express my concern regarding a recent development in my vehicle finance application. I was initially informed that my finance application has been approved, however now Its been declined.

This change in status is confusing and I would greatly appreciate clarification regarding the reasons behind the reversal of the approval. Understanding the specifics of why the finance was declined will help me address any issues or misunderstanding promptly

AS this decision significantly impacts my plans, I would be grateful if Standard Bank would provide me with a detailed explanation of the factors that led to the change in outcome. Additionally if there are any steps I can take to resolve or reapply for the finance please advise on how best to proceed.

MFC has approved me for finance and I honestly dont understand why my own back declined me

0
Replies (3)
Standard Bank
Standard Bank's reply20 Nov 2024, 10:49
Official
Dear Albert, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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AV
Albert V's update21 Nov 2024, 08:53
Reviewer Update
Another day passed with no answers from the Vehicle Finance Team. The only answer I get from everybody is Customer has failed Standard Bank Due Diligence - I dont understand this and am asking if someone can explain this to me

Standard Bank
Standard Bank's reply21 Nov 2024, 11:42
Official
Dear Albert

Thank you for taking our call.

This matter has been escalated  to our VAF team.

We will be in touch with further feedback.

 
Kindest regards, 
Standard Bank Hello Peter Team 
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