Applying for an overdraft facility becoming more of a nightmare

I app**** for an online overdraft Facility on the 16 May 2018 but later got a call as the online apps are not working and had to do the application telephonically. This took 20 minutes but I needed it to get done, I was told that I was approved, given the amount, read the terms and conditions and all is in order. I was also advised I would hear within 24 to 48 hours. I started querying on the 18 May 2018 to find out feedback only to be told that there is no feedback and the lady will get the person that helped me to call me. After few hours I get another sales consultant call me to say there is no app of mine on the system and I need to do the app again. I ask her over and over how is this possible, she has no clue and we go ahead to do the app again, another 25 minutes later she apologizes and says Oh now she can see my app and she does not understand whats going on, she will email the person that helped me and she also gave me his email address. After about 4 emails to him, he responds and says he cannot release the funds as another branch consultant opened the app and now they need to release the funds and he is awaiting feedback. I emailed again on 19 May 2018, no response. I called in on the 20 May 2018 to find out if there has been any progress, the lady lets me know that nobody can assist but the person who did my app. This morning the 21 May 2018 I get another sales consultant call me to do an application for an overdraft facility. Something so simple has turned out to be a nightmare, its like there is no communication in place with Standard Bank. I explain everything to now this third person, he says he does not know whats going on. I emailed the person who assisted me in the beginning for feedback or help with info for someone who can help me, no response. Service is really turning out to be pathetic and nobody apologies nor does anyone take responsibility for whats going on. I am hoping that my review on here will get somebody attention to help sort this, Service is key and the service I am getting is not worthy of me being a Standard Bank customer.