1 reviews | Active since Feb 2011
App**** two months ago
I app**** for my home loan for my new business Caleb Heart Group almost two months ago.<br> I filled out all the documentation required and then was asked to submit more documentation.<br> I then supp**** this and was asked for more information, which was supp**** beginning of last week.<br> <br> I have called the home loans number and was given the run around and told that I need to fax through the docs because Standard Bank does not receive emails. The last time that I had to send a fax was 5 years ago.<br> <br> I called the customer care and complained and was told that someone would get back to me yesterday. I am still waiting. The service that I have received from Standard Bank is really sub-standard. Nobody knows what is going on and I cannot wait any longer. <br> <br> Furthermore it is crazy that Standard Bank would ask for all the selling prices of the units in the complex as well as a list of furnishes and a long detailed list of additional items.<br> I am seriously thinking about changing banks!!!
With reference to the above complaint, I confirm that feedback has been given to you via email.
Once again sincere apologies.
Kind regards
Pearly James
Complaint Resolution Centre
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With reference to the above complaint, I confirm that feedback has been given to you via email.
Once again sincere apologies.
Kind regards
Pearly James
Complaint Resolution Centre
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