SM
Stephen M

1 reviews | Active since Feb 2011

22 Apr 2015, 10:13

App**** two months ago

I app**** for my home loan for my new business Caleb Heart Group almost two months ago.<br> I filled out all the documentation required and then was asked to submit more documentation.<br> I then supp**** this and was asked for more information, which was supp**** beginning of last week.<br> <br> I have called the home loans number and was given the run around and told that I need to fax through the docs because Standard Bank does not receive emails. The last time that I had to send a fax was 5 years ago.<br> <br> I called the customer care and complained and was told that someone would get back to me yesterday. I am still waiting. The service that I have received from Standard Bank is really sub-standard. Nobody knows what is going on and I cannot wait any longer. <br> <br> Furthermore it is crazy that Standard Bank would ask for all the selling prices of the units in the complex as well as a list of furnishes and a long detailed list of additional items.<br> I am seriously thinking about changing banks!!!

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Replies (1)
Standard Bank
Standard Bank's reply28 Apr 2015, 16:19
Official
Hello Mr X,

With reference to the above complaint, I confirm that feedback has been given to you via email.

Once again sincere apologies.

Kind regards

Pearly James
Complaint Resolution Centre
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