App**** for Excess Bond 14 days later no response

To Whom it may concern.<br> <br> I Essop Asmalgee south African national working and residing in Saudi Arabia.<br> <br> App**** for excess bond on my existing home loan bond on the 22 March 2015 while on a short vacation to South Africa as of 9th April 2015 I have had no feedback or response from Standard Bank home loans division I made several calls to Standard Bank and had no positive response . Customer Service at Standard Bank definitely is of a very poor nature and on my next trip to South Africa I will definitely transfer all my accounts to A more reputable and customer focused bank Like....FIRST NATIONAL BANK or CAPITEC Bank AS WE PAY EXORBITANT CHARGES AT STANDARD BANK and barely get the Service we as clients deserve<br> <br> I hope that the Executive Committee and Management of Standard Bank pay more attention to their Clients and customers as there Staff members ability and attitude to customer Service is totally of a poor nature very Unproffessional. I look forward to urgent response from Senior Management regarding my complaint<br> <br> My Local SA MOBILE NO IS *** or ***<br> <br> I am abroad and can be reached on ***.<br> <br> Look forward to your urgent response.<br>