App**** for credit card but loans department phone

I have app**** online for a credit card today, I get this call with an exceptional rude call centre woman, screaming at me, and said I had app**** for a loan what a blatant lie, I am so discussed, I said to her I have not app**** for a loan, and she insisted I did, why on earth would I apply for a loan if I wanted to apply for a credit card.<br> <br> can someone at the correct department contact me, without screaming at me.