App**** for a home loan. No response

I app**** for a home loan. Send numerous mails without getting any response. Thuso eventually answered me. Advising I must phone the call center. I refuse to contact the call center. I want the person who dealt with my application to answer my queries. The assessor who came out to look at the property is also not qualified to do his job. The property's replacement value is R2.4 Milion and he gave it a value of R 600 000. How on earth is that possible? I want answers. I also went to Bethlehem branch to make an appointment to get someone to sort this mess out. To date no one has phoned me back with a date for the appointment.