1 reviews | Active since May 2014

10 Jul 2018, 13:37

Application to be removed as a surety

My brother app**** for a bond 2013 with standard bank, and he got it under one condition that he must have a surety. Then he put me as a surety and everything was fine. 3months back I app**** for my own bond and it came back with a special condition that I must be removed from the standard bank bond. My brother and I app**** to standard back that I must be removed from my brothers bond and was told we need to pay R55 000 to be removed which we paid beginning of last month(June). It's been 6 weeks now and every time we call them, they coming with excuses. Can u help me with this matter please

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Replies (3)
Standard Bank
Standard Bank's reply10 Jul 2018, 16:12
Official

Dear vusumuzi

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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's update11 Jul 2018, 13:55
Reviewer Update
I'm still waiting for you guys to tell me what's going on because your reply does not say anything to me
Standard Bank
Standard Bank's reply16 Jul 2018, 16:29
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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