BK
Brian K
1 reviews | Active since Mar 2009
26 May 2023, 10:21
Application on App
Good day, I was just applying for an increased on my overdraft, but so the system created a Term loan offer on R61600. I confirm till the address for the offer and suddenly it says I don't qualify but got Congratulation screen an accepted. How does this work?
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
26 May 2023, 10:31Dear Brian
Thank you for alerting us to this. We have escalated the matter to the online sales team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the online sales team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply26 May 2023, 10:31
Official
Dear Brian
Thank you for alerting us to this. We have escalated the matter to the online sales team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the online sales team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
BK
Brian K's updateReviewer Update
26 May 2023, 10:42Good day, thanks for speedy reply. Attached sms from my phone
Standard Bank: Our loan offer is ready to view on our Mobile Banking app. Simply click on 'More', 'Open a new account' and 'Personal lending'. Sent 2023-05-26 at 10:11:00. Queries: ***.
Standard Bank: Our loan offer is ready to view on our Mobile Banking app. Simply click on 'More', 'Open a new account' and 'Personal lending'. Sent 2023-05-26 at 10:11:00. Queries: ***.
BK
Brian K's update26 May 2023, 10:42
Reviewer Update
Good day, thanks for speedy reply. Attached sms from my phone
Standard Bank: Our loan offer is ready to view on our Mobile Banking app. Simply click on 'More', 'Open a new account' and 'Personal lending'. Sent 2023-05-26 at 10:11:00. Queries: ***.
Standard Bank: Our loan offer is ready to view on our Mobile Banking app. Simply click on 'More', 'Open a new account' and 'Personal lending'. Sent 2023-05-26 at 10:11:00. Queries: ***.
Standard Bank's replyOfficial
26 May 2023, 10:45Hello Brain
Thank you for the below. We have directed this to our investigators.
Our team will be in contact shortly.
Regards
Standard Bank Hello Peter Team ***
Thank you for the below. We have directed this to our investigators.
Our team will be in contact shortly.
Regards
Standard Bank Hello Peter Team ***
Standard Bank's reply26 May 2023, 10:45
Official
Hello Brain
Thank you for the below. We have directed this to our investigators.
Our team will be in contact shortly.
Regards
Standard Bank Hello Peter Team ***
Thank you for the below. We have directed this to our investigators.
Our team will be in contact shortly.
Regards
Standard Bank Hello Peter Team ***
BK
Brian K's updateReviewer Update
29 May 2023, 14:14Good day, Any news on my query or concern?
BK
Brian K's update29 May 2023, 14:14
Reviewer Update
Good day, Any news on my query or concern?
Standard Bank's replyOfficial
29 May 2023, 14:30Good day Brain
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 May 2023, 14:30
Official
Good day Brain
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
BK
Brian K's updateReviewer Update
31 May 2023, 08:58Good day, I Have not received any feedback from Standard Bank. I logged this call last Friday and no feedback. I am not getting any joy from the company and I am very disappointed as a long customer of Standard Bank.
BK
Brian K's update31 May 2023, 08:58
Reviewer Update
Good day, I Have not received any feedback from Standard Bank. I logged this call last Friday and no feedback. I am not getting any joy from the company and I am very disappointed as a long customer of Standard Bank.
Standard Bank's replyOfficial
31 May 2023, 09:04Good day Brian
We sincerely apologize for the inconvenience.
We have requested our team to look into this matter and get back to you.
Please be on the look out for our feedback.
Kind Regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience.
We have requested our team to look into this matter and get back to you.
Please be on the look out for our feedback.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 May 2023, 09:04
Official
Good day Brian
We sincerely apologize for the inconvenience.
We have requested our team to look into this matter and get back to you.
Please be on the look out for our feedback.
Kind Regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience.
We have requested our team to look into this matter and get back to you.
Please be on the look out for our feedback.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
01 Jun 2023, 13:55Hello Brain
Thank you for accepting our call; we sincerely regret for the delay in addressing the issue.
We recognize that the feedback you received was not what you expected, and we invite you to apply again if your financial situation has changed.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team
Thank you for accepting our call; we sincerely regret for the delay in addressing the issue.
We recognize that the feedback you received was not what you expected, and we invite you to apply again if your financial situation has changed.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team
Standard Bank's reply01 Jun 2023, 13:55
Official
Hello Brain
Thank you for accepting our call; we sincerely regret for the delay in addressing the issue.
We recognize that the feedback you received was not what you expected, and we invite you to apply again if your financial situation has changed.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team
Thank you for accepting our call; we sincerely regret for the delay in addressing the issue.
We recognize that the feedback you received was not what you expected, and we invite you to apply again if your financial situation has changed.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team