Application for Student Loan

Visited the Blue Route Branch on 23/10/2017 and was assisted by Shireen(friendly and effecient). She advised us the applications only opened on 1/11. We then visited the branch on 07/11 and was assisted by a not so helpful Michelle who basically brushed us off and advised that we have to apply online ,after explaining to her that we were advised my Student Loan Call Centre that we should apply at the Branch as the results were not available yet. Two weeks has passed and still no feedback .We then called in at the Branch once again just to discover that application was never processed . We were promised that Michelle would call us back immediately no such luck.She called back the next day and promised to sort it. No feedback as yet 30/11 we have now missed the discounted fees.