Application for i-Store Card a mission and a half

<p>On 10 July 2017 I app**** for an Istore Card online. after 13:00 that afternoon I receive a call to supply Standard Bank with two more playslips as my one playslip was not enough. I sent the Payslips as requested, but have not received any feedback.</p> <p> </p> <p>On 11 July 2017 07:00 at , I send a follow up email to the email address's to which I sent my supporting documentation, requesting an update on the application, yet have not received any feedback on that email.</p> <p> </p> <p>I then attempted to phone the call centre that afternoon twice (once at 15:00 and then again after 17:00) to get a progress update, but they were only able to help me if I answer ITC authentication questions corrrectly and after two attempts access to my personal , my profile would be frozen for 24 hours.</p> <p> </p> <p>I am not even an active client yet, and as I mentioned to Rosh, the Call Centre Supervisor, that if this is the way they are treating new applications, then I would not want an account with Standard Bank, as even FNB with whom I bank, does not have such processes in place for new applications.</p> <p> </p> <p>I would want a supervisor of standard bank to urgently look at this or I will approach the banking ombudsman with regards to this.</p>