Application for cards took 3 months!!!

In February 2015 I went to the bank with all the necessary documentation to apply for bank cards linked to our business account. I handed everything to Kagiso, our personal banker. He made copies of my ID as well as my husband's. I also gave him an original utility bill. I was told it would take 7 to 10 working days. Two weeks later we were notified that we were not FICA compliant!! I went to see Kagiso and he said there was a problem with the system and that all was in order. When I enquired about the bank cards , he had no recollection of me handing the forms in. He eventually found them on his desk. He said another 2 weeks!!<br> A few days later we once again received notification that we were not FICA compliant. Once again we were told that it was because a new system had been installed and that we were definitely FICA compliant.<br> On Tuesday 19th May we were finally informed that our cards were ready. 3 months after application!!!<br> My husband went to collect them. However there was only one for him. They had no record of my application!! He then tried to draw money with his new card only to find it had not been activated. Another hour in the queue!<br> This is totally unacceptable.