Application for Access Bond

On the 24th March at around 9 AM I app**** for Access bond at Lifestyle branch and was told that it will be finalized by the very same week as I came early and it is still Tuesday. On Saturday 28 I received the acceptance SMS. I phoned to enguire and was told they just received my application and it will be resolved around the 7th of April. On the 30 I went to Church street branch and still the could not help. I phoned and insist of getting a service and eventually the amount was visible on my account. I went home to Limpopo to hoping to use money as I having a project during Easter. Tried to do inter account transfer with no luck. I came back and went to Irene branch, still I was told that limitation was not made. I eventually spoke to home loans Team leader(Patrick Murta) who promised to resolve my issue. He requested my marriage certificate of which I e-mailed together with my wife ID after I went to Bloed branch for certifying. He requested for my ID number again and since then he never came back to me. On the 13 April I sent him an e-mail and he never rep****. I went to Bloed branch again on 14 April still no one from Home loans could resolve my issue. Now is 22 days late.