Application for a Credit Card

I had requested a consultant to call me regarding a credit card application who called me after 2 weeks, a telephonic application was done and as her system was slow she said she will call me back later that day , to date I have not received a call, however though I called the call centre to query about the telephonic application only to be made aware that I had a credit card with standard bank that was settled over 15yrs ago and it is still reflecting on the system as a legal client , I would like this to be actioned, Very poor communication from Standard Bank