Application for 2nd Credit Card Impossible

Several Months ago I app**** for a secondary credit card on my account for my wife. I first submitted the application on the website and it did not work. I phoned the call centre and was told that I need to go into the branch. I went to the HoneyCrest Standard Bank and filled out all the paperwork again on hard copy this time, and was told that they will submit the request. I waited and waited, have had no response from anyone. Today I phoned the call centre and was told that there is no request submitted and that I need to phone the branch. The number they gave me does not work and when I went past the HoneyCrest shopping centre, the branch seems to have moved as there is nothing there anymore. Apparently I now need to go to another branch to apply. Absolutely useless service, I may rather apply online with another bank for 2 credit cards and save myself the hassle as I am NOT going to another branch. In addition my UCount card also never arrived, don't know where that is so may as well cancel that service as well.