Application Feedback

Can I please have an update on my application. It is now out of its SLA and everytime I call the call centre I get told different things by different consultants and no-one is able to assist further or follow up properly because they are in a call centre and don't have access to the back office. The most I get is we will escalate the matter but when I ask what the process is when you have escalated and there is no response then no-one comes back to me. The funny thing is that when you wanted my documents I got calls every hour and now that there are there there is no assistance from your side.