1 reviews | Active since Nov 2011
Appealing service
I have called Standard bank countless times trying to cancel an insurance linked to my credit card and also close the credit card. I have sent emails as well informing them that the credit card is still open and I'm being charged every month since May when I requested for the cancellation. I am sent from department to department where I'm told that they can see my request on their system and they will get back to me. It has been 2 months now and no consultant has called me back with a solution and every month there's service fee and insurance being charged on a card that I do not owe or use for that matter. This is appalling service and it is sickening that no one is taking responsibility for this mess and I must pay for their incompetence. I want that card closed as I'm not using it and don't need it.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***